Terms of Service

Last updated 2 October 2026

These terms govern your use of the Inquire2Esquire websites and services. By signing an order form, using our software, or placing staff with us, you agree to them. If you are agreeing on behalf of a firm, you are confirming that you may bind that firm.

1. What we provide

Depending on what you have ordered:

• Intake staffing. We recruit, train and supply intake personnel who work your leads to your instructions. They are our personnel, not your employees, and we remain responsible for paying and employing them.
• Intake software. A hosted dialer and intake platform, licensed to you for the term of your subscription and for the number of seats you have paid for.
• Training. The intake course we train our own personnel with, delivered to people you nominate.

What is in scope, how many seats, and what it costs are set out in your order form. Where an order form and these terms disagree, the order form wins.

2. Accounts and access

Each person who uses the software needs their own named account. Sharing a sign-in is not permitted, because it makes the record of who did what untrue and that record is often the thing that protects you.

You are responsible for what happens under your accounts. Tell us promptly if you believe one has been compromised, and remove people who leave.

3. What you are responsible for

• The accuracy and lawfulness of the leads and contact data you give us
• Supervising the legal work, and every decision about whether to take a case
• The content of your retainers, intake forms and scripts
• Your own professional and ethical obligations, including advertising and solicitation rules in the states where you practise
• Telling us promptly when a person asks not to be contacted

4. Calling law and consent

This section is the one most worth reading twice.

Our software checks numbers against do-not-call and known-litigator lists and applies calling-window rules before a call is placed, and it keeps the record of those checks. Those are tools. They do not make a call lawful on their own.

You are responsible for having a lawful basis to contact the people whose numbers you give us, including any consent the TCPA or your state's law requires. If you supply a lead, you are confirming that it was obtained lawfully and that the person agreed to be contacted about the matter.

If you instruct us to call a number our checks have flagged, we may decline. We will always decline to call a number on a do-not-call list.

5. Your data

Information about your clients and leads is yours. We hold and process it on your instruction and for your purposes, and for nothing else. We do not sell it, do not use it to market to the people in it, and do not give it to another client.

You can export your data at any time while your subscription is live. When our agreement ends, tell us whether to return or delete it; absent instructions we will keep it for 60 days and then delete it.

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

6. Fees and payment

Fees are those in your order form. Subscription and seat fees are billed in advance; usage charges such as call time are billed in arrears against your balance.

Invoices are due on the terms stated on them. We may suspend service on an account that is materially overdue, after telling you first. Fees already paid are not refundable except where these terms say otherwise.

We may change prices at a renewal with at least 30 days' notice. Taxes are yours.

7. Ownership

The software, the course materials, our scripts, documentation and brand remain ours. You get a non-exclusive, non-transferable right to use them for your own firm during the term, and nothing more. In particular, the training materials are provided for the people you nominate and may not be copied, resold or taught to others.

Your data, your brand and your documents remain yours. If you send us suggestions we may use them to improve the product without owing you anything for them.

8. Confidentiality

Each of us will keep the other's confidential information in confidence and use it only to perform this agreement. We recognise that much of what we see is subject to attorney–client privilege and the duty of confidentiality, and we treat it accordingly. Our personnel are bound to the same standard before they take a call.

This does not apply to information that is public through no fault of the recipient, was already known, or must be disclosed by law — and in that last case we will tell you first if we are permitted to.

9. Acceptable use

You will not use the services to:

• Place calls or send messages you do not have the right to send
• Misrepresent who is calling or on whose behalf
• Harass anybody, or keep calling somebody who has asked you to stop
• Upload anything unlawful, or anything you do not have the right to upload
• Attempt to access another customer's data, or to probe, scan or overload the system
• Resell or sublicense the software without our written agreement

We may suspend an account immediately where continuing would expose anyone to legal risk or harm, and we will tell you why.

10. Availability and support

We aim for the software to be available at all times and we support it during business hours. We will give reasonable notice of planned maintenance and will schedule it outside normal calling hours wherever we can. Telephony depends on carriers we do not control.

11. Warranties and disclaimers

We warrant that we will provide the services with reasonable skill and care, that our personnel are trained for the work, and that we have the right to provide what we provide.

Beyond that, and to the fullest extent the law allows, the services are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant any outcome. We do not promise a number of signed cases, a conversion rate, or that any lead will become a client.

12. Limitation of liability

Neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost cases or lost revenue, even if told such damages were possible.

Each party's total liability arising out of this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party's breach of confidentiality, or to liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against claims arising from the leads or contact data you supplied, from your failure to have a lawful basis to contact somebody, from your own professional conduct, or from your breach of these terms.

We will defend and indemnify you against claims that the software infringes a third party's intellectual property rights.

14. Term and termination

The agreement runs for the term in your order form and renews for successive equal terms unless either of us gives notice at least 30 days before the end of the current one.

Either party may terminate for material breach that is not cured within 30 days of written notice. On termination your access ends, you pay for what you have used, and we deal with your data as set out in section 5.

Sections on ownership, confidentiality, liability, indemnity and governing law survive.

15. Governing law and disputes

This agreement is governed by the laws of the state in which Inquire2Esquire maintains its principal place of business, without regard to its conflict of laws rules, and the state and federal courts located there have exclusive jurisdiction.

Before filing anything, each of us agrees to raise the issue in writing and to spend 30 days trying to resolve it in good faith. Either of us may seek injunctive relief at any time to protect confidential information or intellectual property.

16. General

These terms plus your order form and our Privacy Policy are the whole agreement between us and replace anything said beforehand. Neither of us may assign the agreement without the other's consent, except to a buyer of the business. If a provision is unenforceable the rest stands. Failing to enforce something once does not waive it. Nothing here creates a partnership, joint venture or employment relationship. Neither party is liable for delays caused by events outside its reasonable control.

We may update these terms. Material changes take effect at your next renewal, and we will tell you before then.

Questions: Info@inquire2esquire.com.